Privacy Policy

NAS Airport Services Limited ("we", "us") is a company incorporated in Kenya. It is a subsidiary of NAS Holdings Limited.
We take the privacy of all our customers and website users very seriously and we take great care when handling customer and user information. This privacy policy explains what information we will collect about you, how we will use it, and the steps we take to ensure that it is kept secure.
By using this website, you consent to us collecting and using personal information about you in accordance with the terms set out in this policy.

What information do we collect?

In order to better provide you with our services, we may collect personal information about you from our website, telephone conversations, emails, and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and date of birth. We may supplement the information that you provide with other information that we receive from other associated groups of companies and third parties.

How do we use your information?

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this privacy policy.
Your personal information will primarily be useful for the provision of our services and products to you. It will enable us to also communicate with you. We will use this information:

  •  When the services or products you have requested are unavailable
  • for record keeping purposes
  • to recover debt and to help us to prevent fraud
  • to improve the quality of our service
  • for market research
  • or to track activity on our website

What s more, an individual profile can be created for you allowing us to further inform you of services, products, events or special offers that may be of interest to you.
In the event of the sale of the business or the integration of the business with another party, it may become mandatory that we disclose your details to advisers or prospective purchasers advisers.

Disclosure of your information

We may share your personal information (including details of your purchasing preferences) with our group of associated companies. To find out a complete list of companies please contact This email address is being protected from spambots. You need JavaScript enabled to view it. . We may also pass on information to associated third parties - each of which may use your information as described under the section "How do we use your Information?"
We would also like to introduce you to or pass your personal information to other carefully selected organization with whom we have a business relationship, such as:

  • Our Airline Partners
  • Financial services partners
  • Other organisations whose services we need to use to process and deliver your orders, for credit control and debt collection, to maintain our systems or to comply with legal obligations such as law or court order.

Each of these organisations would like to keep you informed of services, products, events and special offers made available by that organisation. In all cases, we will take great care to ensure that your personal information is only processed in accordance with this Privacy Policy and the law and we only permit your information to be used for authorised purposes.


In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focused information each time you visit our website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.

Security Information

We take the security of your personal information seriously. When you submit your details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.

This website contains links to other websites. We are only responsible for the privacy practices on this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

What to do if you do not want to receive marketing information

You have the right to prevent marketing information being sent directly to you. If you prefer not to receive information from us or from any other organisation to which we may disclose your personal information, you can opt out of further marketing by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section "How to contact us" below). Please note, however, that if you do opt out, we and/or they will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.

Changes to this Privacy Policy

We reserve the right to change our security and privacy policies at any time. Accordingly, we recommend that you check this page periodically in order to review our current policies.

Updating and correcting information

You may correct your personal information by emailing us at customerservice(at)
Please include your name, address, and/or email address when you contact us. We would encourage you to promptly update your personal information if it changes.


Make An Enquiry

+254 - (0)20 – 6972000, +254 - (0)20 - 6827900
  +254 - (0722) 205287
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254 - (0)20 - 6822323

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